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Changing your login email address

Whether you've forgotten the email address you registered your account with or you just want to change it, don't worry. It's a very simple…

Connecting your Support Email with eDesk

A Support email address is the main point of contact for any customer purchasing from you.  Connecting your Support Email will allow all…

Resetting your eDesk password

Whether you've forgotten your password or you just want to change it, don't worry. It's a very simple and secure process! This help file…

Mail Forwarding with eDesk

Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…

Mail Forwarding with a provider other than Gmail, Yahoo or Outlook

Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account.  This…

Sending emails via SMTP in eDesk

There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…

How to filter incoming emails

If you do not want all your incoming emails to appear in eDesk you can set up filters from within your email client (Gmail, Outlook, Yahoo etc.). Before…

Mail Forwarding using the same email address

Email forwarding will allow you to automatically forward emails from your support email address to your eDesk account. This help file will…

Troubleshooting: Finding your BigCommerce email addresses

BigCommerce is a popular e-commerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

Mail Forwarding using the same email address

Email forwarding will allow you to automatically forward emails from your support email address to your eDesk account. This help file will…

Setting up Two-Factor Authentication (2FA) for your account

We're committed to providing the highest standards of security to our eDesk users. That's why eDesk supports Two-Factor Authentication (2FA),…

Changing the sender's name

Your sender's name will mask the From email address inside the recipient's email client.  This guide will walk you through the process of…

Using Outlook folders for your channels in eDesk

If you use Outlook to receive emails from multiple channels, and the emails go into an Outlook folder for each channel, here's some good news.…

Outlook Forwarding with eDesk

If you're unable to connect your Outlook account to eDesk using the API (the simplest method), you can still receive emails in eDesk by setting…

Gmail Forwarding with eDesk

For the majority of use cases, connecting your Gmail to eDesk can be done using the Gmail API. To find out how to connect via the Gmail API,…

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