Your sender's name will mask the From email address inside the recipient's email client. This guide will walk you through the process of…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
There are three locations in eDesk where you can set your signature User signature: Each user has their own unique signature Company signature:…
Select the Sending mode for email channels to determine the From address of messages sent from eDesk Go to Settings → Mailbox Settings → Channels…
If you have your Business Hours set, the SLA timer will only count down during your set hours This ensures your response performance metrics…
