Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
Your sender's name will mask the From email address inside the recipient's email client. This guide will walk you through the process of…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
By including a signature at the bottom of the messages you send to your customers, you'll give your customers a more personal experience and…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
