Exploring the ticket view
Setting up your eBay channel mailbox
Setting up your Amazon channel mailbox
Ticket sharing with third parties
Mentioning your teammates
Adding an internal note
Creating new tickets and external emails
Changing the ticket status and scheduling a message response
Updating tickets in bulk
Responding to your customer
Marking as Important & Favouriting tickets
Search and Filters
Assigning tickets in eDesk
Managing ticket statuses
Snoozing tickets
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