Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
Restrict agent’s permissions when dealing with eBay cases.
Create, manage, and assign roles to help give your team access to the tools they need and to keep your workspace secure. All of your eDesk…
Create custom roles to give your teammates customized access to the tools they need.
Find out what each role permission enables in eDesk so that you can give your teammates the right permissions for their jobs.
Enable better team collaboration by creating user accounts for your team The account admin must create the first user Users with specific…
The account admin is the only agent who can permanently delete a user account To get started, select your avatar and go to Settings →…
