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Marketplaces and Webstores

Troubleshooting: Connection Failed

This help file will guide you through what actions to take if you receive a Channel Connection Failed error in eDesk. Before you start    You…

Troubleshooting: The channel you are attempting to connect may already be in use

This help file will guide you through what actions to take if you receive a Channel may already be in use error in eDesk. Before you start    You…

Troubleshooting: Chat Widget

This help file will guide you through what actions to take if you are having issues with the Live Chat or Widgets in eDesk. Before you…

Troubleshooting: How to renew an expired token?

eDesk will connect to marketplaces like Amazon or eBay through a token. This token can sometimes expire if you revoke access or if you get suspended…

Troubleshooting: Amazon connection

If you have already connected your Amazon account to eDesk but are not receiving messages or if you disabled xSellco access from your Amazon…

Troubleshooting: Revoking access to existing software

When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…

Troubleshooting: eBay connection

eDesk connects to eBay through eBay's API. As a verified eBay partner, we will only have secure access to limited information. Because we…

Troubleshooting: Finding which Magento version you're using

Magento is a popular eCommerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

Troubleshooting: Finding your BigCommerce email addresses

BigCommerce is a popular e-commerce platform allowing you to create an online store and sell products. We understand the importance of delivering…

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