eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and the Chatbot, which operates on your…
Help your Support team respond to your customer's messages with one click - it couldn't be easier! Before you start Agent Assist is…
When AI Assist or the Chatbot is first enabled on your account, a Content hub with 'Sample Policies' and sample Instructions called 'Sample Smart…
AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…
With the introduction of our new AI Assist feature, Smart Reply, there will be some updates to your Content hub. This article will guide you…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
AI Translation enables your business to expand into new countries without mastering or even knowing the language - allowing you to gain your…
eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Discover the AI classifications and learn how they can enhance your support experience by providing personalized and accurate responses to customer…
AI Assist is a suite of tools in the Mailbox designed to help agents respond faster and more accurately with the help of AI. The 7 features…
