AI Assist is our suite of AI features for messaging. It includes a Content hub, Instructions, AI Smart Reply, AI Agent Assist, AI Summaries, Composer and AI…
AI instructions allow users to define how the AI functions within Ava, your AI-powered chatbot, and Smart Reply, allowing for more control over…
With the introduction of our new AI Assist feature, Smart Reply, there will be some updates to your Content hub. This article will guide you…
Smart Reply is an intelligent tool that helps your support agents respond to customer questions quickly and accurately. It can be trained on…
eDesk's new generation AI Translation enables your business to expand into new countries without mastering or even knowing the language - allowing…
eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…
Want to save time and deliver truly great customer responses? eDesk's intelligent AI Composer uses ChatGPT technology to instantly change the…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Discover eDesk AI's classifications and learn how they can enhance your support experience by providing personalized and accurate responses to…
This help file explains how to enable, set up and manage templates and settings for Agent Assist and HandsFree. Before you start Agent…
Agent Assist is a feature of our AI Assist suite of tools. The Agent Assist feature allows you to map your templates to different AI Classifications…
eDesk offers two powerful AI options that can be used together or individually to maximize efficiency in your account. You can choose to use…
