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Deliver flawless multi-language support with eDesk AI Translation

eDesk's new generation AI Translation enables your business to expand into new geographies without mastering or even knowing the language - allowing…

Language detection for AI Assist suggestions and Handsfree automatic replies

eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…

Transforming your responses to customers with AI Composer

Want to save time and deliver truly great customer responses? eDesk's intelligent AI Composer uses ChatGPT technology to instantly change the…

Switching to eDesk AI

We’re delighted to be in a position to make our next generation AI available to eDesk customers on a phased basis.   

AI Powered Summaries

eDesk's AI Summaries is the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your…

eDesk AI classifications

Discover eDesk AI's classifications and learn how they can enhance your support experience by providing personalized and accurate responses to…

AI Settings: how to enable and set up templates for Agent Assist and HandsFree

It's easy to set up eDesk's Agent Assist and HandsFree AI features - revolutionizing the way your customer support works. 

AI Responses: Choosing between eDesk AI’s ‘Agent Assist’ and ‘Handsfree’ modes

Supercharge your customer support with eDesk's AI, which provides crafted, personal replies for your most common customer queries, and buys…

Introducing eDesk AI features

Maximize the benefits of AI with eDesk’s efficient and intelligent response features; Agent Assist and HandsFree which will suggest the perfect,…

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