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AI Insights: See how AI is working for you

AI Insights gives you a clear view of how the AI features are performing. With these dashboards, you can measure time saved using AI assist and…

HandsFree: Automate your first replies

HandsFree is part of eDesk's AI Automation suite. It allows you to automatically resolve the first incoming message in a ticket by using templates,…

Getting Started with eDesk's AI (Instructions version)

eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and AI Automation, which operates via…

AI Sample Policies and Instructions

When AI Assist or AI Automation is first enabled on your account, a Content hub with 'Sample Policies' and sample Instructions called 'Sample…

Instructions and how they work for your AI

AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…

Introducing AI Smart Reply: your Support team’s new best friend!

Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…

Deliver multi-language support with AI Translation

AI Translation helps your business expand into new markets by breaking language barriers. It allows you to deliver exceptional customer support…

Transforming your responses to customers with AI Composer

eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…

AI Assist features

AI Assist is a suite of tools in the Mailbox designed to help agents respond faster and more accurately with the help of AI.  The 7 features…

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