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Channels

Add your Marketplaces, Webstores and email accounts to have all correspondence in one place Select your avatar in the right-hand corner Select…

✚ Magento V1 API integration

To get started, go to your account avatar, Settings → Channels → + Add Channel Select Webstore integration → Magento This…

✚ eBay

Connect your eBay account to allow access to messages and order information 01 Connect to eBay Settings → Channels → Add Channel Select…

Amazon

Connecting Amazon via the secure MWS platform allows messages and order information to be pulled into eDesk  01 Connect to Amazon Settings…

✚ Shopify

Connecting Shopify allows messages and order information to be pulled into eDesk 01  Selecting Shopify Settings → Channels…

ShipStation

ShipStation is a web-based order and delivery management software for the UK 01 ShipStation API Key To pull information from ShipStation…

✚ Aftership

Aftership is a Tracking Solution for eCommerce Businesses which provides effortless tracking and proactive delivery updates.   01…

Mail Forwarding

Mail forwarding is the most straightforward eDesk Receiving mode Go to Settings → Mailbox Settings → Channels → select…

BigCommerce

Connect your BigCommerce account to allow access to messages and order information. Follow the process below for adding your BigCommerce channels…

✚ Magento V1 Extension integration

Magento Version 1 Connecting your Magento store to eDesk is done through an easy-to-use Magento extension To get started, go to your account…

✚ Magento V2 API integration

To get started, go to your account avatar, Settings > Channels > + Add Channel Select Webstore integration > Magento 01 Choose your…

Gmail Forwarding

01 Adding a Forwarding Address Click the 'Settings' icon → select 'Settings' → select the 'Forwarding and…

✚ Outlook Forwarding

Adding a Forwarding address Click the 'Settings' icon → select 'View all Outlook settings' Select 'Forwarding'…

Support Email

Connect an email channel to pull all emails into eDesk 01 Adding a Support Email Go to Settings → Mailbox Settings → Channels…

✚ Instagram

Connecting Instagram allows comments to be pulled into eDesk  01 Adding Instagram Settings → Channels → Add…

eBay Channel Settings

To get started, you must connect your eBay store to eDesk If you have not yet done so, please click here for a step-by-step guide 01 Getting…

Templates

Templates in eDesk allow you to create prewritten responses  These can be automated using certain conditions, time and date settings or…

Message Rules

Keep your inbox tidy and create smooth workflows by using simple rules 01 Getting to Messaging Rules Select your avatar in the right-hand…

✚ Out of Office

This option allows you to set an out of office for a specific date range For example, send the template in response to every incoming message…

✚ Custom Fields

With custom fields, you can link additional information to a customer query 01 Creating a Custom Field Select your avatar in the top…

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