Add all of your Marketplaces/Webstores/Email accounts to have all correspondence in one place. Select your avatar in the right-hand corner. Follow…
Add all of your Marketplaces/Webstores/Email accounts to have all correspondence in one place. Select your avatar in the right-hand corner. Follow…
Connect your eBay account to allow access to messages and order information. Follow the process below for adding all your eBay channels to eDesk. 01…
Connect your Amazon account to allow access to messages and order information. 01 Connect to Amazon Amazon's MWS is a secure…
ShipStation is a web-based order and delivery management software for the UK. 01 ShipStation API Key To pull information from ShipStation…
Aftership is a Tracking Solution for eCommerce Businesses which provides effortless tracking and proactive delivery updates. 01…
The steps below will help you set up a forwarding address inside your email client to forward messages into eDesk 01 Directions to eDesk…
Connect your BigCommerce account to allow access to messages and order information. Follow the process below for adding your BigCommerce channels…
Templates in eDesk allow you to create premade responses to your queries. 01 Getting to Templates Select your avatar in the top right-hand…
Keep your inbox tidy and create smooth workflows by using simple rules 01 Getting to Messaging Rules Select your avatar in…
Feedback rules target specific orders with automated messages to gain feedback. Important Information - Disable the tool “Grammarly”…
Using out of office auto-replies ensures your customers are still attended to while you are away. 01 Directions Select…
With custom fields, you can link additional information to a customer query 01 Directions Select your avatar in the right-hand corner Follow…
Autoresponders assist in sending automated replies based on certain conditions. 01 Configure Message Autoresponders work by creating…
Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly. 01 Directions 'Favourites'…
Editing your feedback rules can allow you to target the most compatible orders to leave feedback. Important Information Disable…
Snippets help you provide faster and more personal responses. 01 Getting to Snippets Select your avatar in the top right hand corner. Go…
Tags are a great way to organize your inbox in eDesk and give your customer support process more structure. 01 Creating a Tag Select…
Creating and editing invoice templates 01 Direction to Invoices Select your avatar in the right hand corner Follow these steps:…
You must ensure you have created the invoice in your account to see the options mentioned below For more information on creating the Invoice…
Speak to customers in their own language quickly and easily Configure Select your avatar in the top right-hand corner Follow these…