Add all of your Marketplaces, Webstores and email accounts to have all correspondence in one place Select your avatar in the right-hand corner Select…
Add all of your Marketplaces, Webstores and email accounts to have all correspondence in one place Select your avatar in the right-hand corner Select…
To get started, go to your account avatar, Settings → Channels → + Add Channel Select Webstore integration → Magento This…
Connect your eBay account to allow access to messages and order information 01 Connect to eBay Settings > Channels > Add Channel Select…
Connecting Amazon via the secure MWS platform allows messages and order information to be pulled into eDesk 01 Connect to Amazon Settings…
Connecting Shopify allows messages and order information to be pulled into eDesk 01 Selecting Shopify Settings → Channels…
ShipStation is a web-based order and delivery management software for the UK. 01 ShipStation API Key To pull information from ShipStation…
Aftership is a Tracking Solution for eCommerce Businesses which provides effortless tracking and proactive delivery updates. 01…
Mail forwarding is the most straightforward eDesk Receiving mode Go to Settings → Channels → select the channel → Mailbox tab…
Connect your BigCommerce account to allow access to messages and order information. Follow the process below for adding your BigCommerce channels…
Magento Version 1 Connecting your Magento store to eDesk is done through an easy-to-use Magento extension To get started, go to your account…
To get started, go to your account avatar, Settings > Channels > + Add Channel Select Webstore integration > Magento 01 Choose your…
Adding a Forwarding address Click the 'Settings' icon → select 'Settings' → select the 'Forwarding and POP/IMAP'…
Adding a Forwarding address Click the 'Settings' icon → select 'View all Outlook settings' Select 'Forwarding'…
Connect an email channel to pull all emails into eDesk 01 Adding a Support Email Go to Settings → Channels → + Add Channel →…
Templates in eDesk allow you to create premade responses to your queries. 01 Getting to Templates Select your avatar in the top right-hand…
Keep your inbox tidy and create smooth workflows by using simple rules 01 Getting to Messaging Rules Select your avatar in the right-hand…
Using out of office autoresponders ensures your customers still receive a response outside of working hours 01 Directions Select your…
With custom fields, you can link additional information to a customer query 01 Directions Select your avatar in the right-hand corner Follow…
Create a widget to add Live Chat or an Inline form to your website Widgets are a standard feature of all eDesk packs For Live chat, the…
Auto replies send a response automatically based on certain conditions 01 Configure Message Select your avatar in the…