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Channels

Add your Marketplaces, Webstores and email accounts to have all correspondence in one place Select your avatar in the right-hand corner Select…

✚ Magento V1 API integration

To get started, go to your account avatar, Settings → Channels → + Add Channel Select Webstore integration → Magento This…

✚ eBay

Connect your eBay account to allow access to messages and order information 01 Connect to eBay Settings → Channels → Add Channel Select…

Amazon

Connecting Amazon to eDesk will allow your messages and order details to flow into eDesk. All messages will continue to be delivered to your…

Shopify

Connecting Shopify allows messages and order information to be pulled into eDesk 01  Selecting Shopify Settings → Channels → Add…

ShipStation

ShipStation is a web-based order and delivery management software for the UK 01 ShipStation API Key To pull information from ShipStation…

✚ Aftership

Aftership is a Tracking Solution for eCommerce Businesses which provides effortless tracking and proactive delivery updates.   01…

Mail Forwarding

Mail forwarding is the most straightforward eDesk Receiving mode Go to Settings → Mailbox Settings → Channels → select…

BigCommerce

Connect your BigCommerce account to allow access to messages and order information. Follow the process below for adding your BigCommerce channels…

✚ Magento V1 Extension integration

Magento Version 1 Connecting your Magento store to eDesk is done through an easy-to-use Magento extension To get started, go to your account…

✚ Magento V2 API integration

To get started, go to your account avatar, Settings > Channels > + Add Channel Select Webstore integration > Magento 01 Choose your…

Gmail Forwarding

01 Adding a Forwarding Address Click the 'Settings' icon → select 'Settings' → select the 'Forwarding and…

✚ Outlook Forwarding

Adding a Forwarding address Click the 'Settings' icon → select 'View all Outlook settings' Select 'Forwarding'…

Support Email

Connect an email channel to pull all emails into eDesk 01 Adding a Support Email Go to Settings → Mailbox Settings → Channels…

Instagram

Connecting Instagram allows comments to be pulled into eDesk  01 Adding Instagram Settings → Channels → Add Channel Social…

eBay Channel Settings

To get started, you must connect your eBay store to eDesk If you have not yet done so, please click here for a step-by-step guide 01 Getting…

Facebook

Facebook is a popular way for customers to contact brands with pre and post-sales queries. We understand the importance of delivering an easy…

Trialing eDesk via Repricer

So you’ve mastered the art of price management and now you’re ready to ramp up your customer support capabilities? We like your style! If…

Automating your Amazon Invoicing

Using eDesk, you can automatically generate invoices and credit notes for your customers using the Amazon VAT Calculation Service. These can…

Templates

Templates in eDesk allow you to create prewritten responses  These can be automated using certain conditions, time and date settings or AI To…

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