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✚ Channels

Add all of your Marketplaces/Webstores/Email accounts to have all correspondence in one place. Select your avatar in the right-hand corner.  Follow…

✚ eBay

Connect your eBay account to allow access to messages and order information. Follow the process below for adding all your eBay channels to eDesk.   01…

✚ Amazon

Connect your Amazon account to allow access to messages and order information.   01 Connect to Amazon Amazon's MWS is a secure…

✚ ShipStation

ShipStation is a web-based order and delivery management software for the UK. 01 ShipStation API Key To pull information from ShipStation…

✚ Aftership

Aftership is a Tracking Solution for eCommerce Businesses which provides effortless tracking and proactive delivery updates.   01…

✎ Mail Forwarding

The steps below will help you set up a forwarding address inside your email client to forward messages into eDesk  01 Directions to eDesk…

✚ BigCommerce

Connect your BigCommerce account to allow access to messages and order information. Follow the process below for adding your BigCommerce channels…

✚ Templates

Templates in eDesk allow you to create premade responses to your queries. 01 Getting to Templates Select your avatar in the top right-hand…

✚ Messaging Rules

Keep your inbox tidy and create smooth workflows by using simple rules   01 Getting to Messaging Rules Select your avatar in…

✚ Feedback Rules

Feedback rules target specific orders with automated messages to gain feedback. Important Information - Disable the tool “Grammarly”…

✚ Auto-Replies

Using out of office auto-replies ensures your customers are still attended to while you are away.   01 Directions Select…

✚ Custom Fields

With custom fields, you can link additional information to a customer query 01 Directions Select your avatar in the right-hand corner Follow…

✚ Autoresponders

Autoresponders assist in sending automated replies based on certain conditions. 01 Configure Message Autoresponders work by creating…

✚ Favourites

Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly. 01 Directions 'Favourites'…

✎ Feedback Rules

Editing your feedback rules can allow you to target the most compatible orders to leave feedback.  Important Information Disable…

✚ Snippets

Snippets help you provide faster and more personal responses. 01 Getting to Snippets Select your avatar in the top right hand corner. Go…

✚ Tags

Tags are a great way to organize your inbox in eDesk and give your customer support process more structure. 01 Creating a Tag Select…

✎ Invoice Templates

Creating and editing invoice templates  01 Direction to Invoices Select your avatar in the right hand corner Follow these steps:…

✓ Using Invoices

You must ensure you have created the invoice in your account to see the options mentioned below For more information on creating the Invoice…

ⓘ Auto-Translation

Speak to customers in their own language quickly and easily Configure Select your avatar in the top right-hand corner Follow these…