Create automated responses

• 5 Manual Usage Templates you need to create in eDesk!
• Bulk Edit Tickets
• Auto-responding during busy times
• Auto-responding to messages containing keywords
• Auto-responding to common queries

View all articles in "Create automated responses"

Design automated templates

• Auto-Reply Templates: Set Customer Expectations & Protect SLAs
• Close Amazon tickets with a No Response Needed template
• Common uses of Rule-Only Templates
• Using Out of Office Templates in eDesk
• Rule-Only Templates: Automate common replies using Message Rules

View all articles in "Design automated templates"

Set up automated processes

• 10 Message Rules you need to create in eDesk!
• Common uses of Message Rules
• The eDesk Smart Tools
• Delivery Configurations
• Assigning tickets with Round Robin

View all articles in "Set up automated processes"