Responses

• Quick Reply responses
• Bulk Edit Tickets
• Autoresponding during busy times
• Autoresponding to messages containing keywords
• Autoresponding to common queries

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Automated Template

• Troubleshooting: Template not showing on ticket
• Common uses of rule-only templates
• Using Manual Usage templates to send prewritten messages to your customers
• Using Templates to save time
• Let customers know your team is out-of-office with Autoreply and OOO templates

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Processes

• Delivery Configurations
• Webinar: Message Rules in eDesk
• Assigning tickets with Round Robin
• eBay Return Cases
• Customer Snippets

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