Learning

Integrations

• Channels
• ✚ Magento V1 API integration
• ✚ eBay
• Amazon
• Shopify

Smart Tools

• Templates
• Message Rules
• ✚ Out of Office
• ✚ Custom Fields
• ✚ Widgets

General

• Auto-Translation
• ⓘ Magento Versions
• Search and Filters
• ⓘ Magic Button
• Search Filter Download

Switch

• Moving from Helpdesk to eDesk - A Guide
• Helpdesk → eDesk Video
• Feedback Switch
• Moving from Reply Manager to eDesk