Responses

• 5 Manual Usage Templates you need to create in eDesk!
• Quick Reply responses
• Bulk Edit Tickets
• Auto-responding during busy times
• Auto-responding to messages containing keywords

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Automated Template

• Using Auto-Reply Templates in eDesk
• Close Amazon tickets with a No Response Needed template
• Common uses of Rule-Only Templates
• Using Manual-Usage Templates in eDesk
• Using Templates to save time

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Processes

• Message Rules Templates
• Common uses of Message Rules
• The eDesk Smart Tools
• Delivery Configurations
• Assigning tickets with Round Robin

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