Create automated responses

• 5 Manual Usage Templates you need to create in eDesk!
• Bulk Edit Tickets
• Auto-responding during busy times
• Auto-responding to messages containing keywords
• Auto-responding to common queries

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Design automated templates

• Using Auto-Reply Templates in eDesk
• Close Amazon tickets with a No Response Needed template
• Common uses of Rule-Only Templates
• Using Out-of-Office Templates in eDesk
• Using Rule-Only Templates in eDesk

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Set up automated processes

• 10 Message Rules you need to create in eDesk!
• Common uses of Message Rules
• The eDesk Smart Tools
• Delivery Configurations
• Assigning tickets with Round Robin

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