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Automating support with Smart Tools
User and Company settings
Switching to eDesk
Getting started
eDesk add-ons
Using the eDesk mailbox
eDesk Reporting
Automating support with Smart Tools
User and Company settings
Switching to eDesk
Getting started
eDesk add-ons
Using the eDesk mailbox
eDesk Reporting
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Automating support with Smart Tools
Using Smart Tools to reply faster
Customer Snippets
Using Manual Usage templates to send prewritten messages to your customers
Templates
Using Message Rules to route and auto-assign tickets
Let customers know your team is out-of-office with Autoreply and OOO templates
View all articles in "Using Smart Tools to reply faster"
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