Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
Smart tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
Buyers can perform a lot of different actions whenever they placed an order on eBay: start a return or refund request, cancel their order, etc... Whenever…
eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks. This help file will…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Snippets help your team respond faster by inserting dynamic fields or reusable text into replies - saving time and keeping responses accurate. This…
Using eDesk, you can automatically generate invoices and credit notes for your customers using the Amazon VAT Calculation Service. These can…
