eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks.
Before you start
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Customer Snippets
Snippets are handy shortcuts that help you speed up and personalize your customer responses. Click here for a short overview of all Snippet types. eDesk provides a list of Customer Snippets that pull customer or order-specific information into your message. We list them here.
|
Snippet name |
Description |
Example |
|
consumer |
The full name of the customer. |
John Doe |
|
consumer_firstname |
The first name of the customer. |
John |
|
consumer_lastname |
The last name of the customer. |
Doe |
|
consumer_email |
The customer’s email address. |
john.doe@joesbikesandscooters.com |
|
consumer_username |
The customer’s username for eDesk. |
B371Bsb@marketplace.amazon.co.uk |
|
expected_delivery_date_from |
The earliest expected delivery date for the order (MM/DD/YYYY). |
12/14/2020 |
|
expected_delivery_date_to |
The latest expected delivery date for the order (MM/DD/YYYY). |
12/19/2020 |
|
dispatched_on |
Dispatch date for the order (MM/DD/YYYY). |
12/10/2020 |
|
shipping_service_level |
The shipping option. |
Next Day Delivery |
|
shipping_address |
The delivery address. |
14 Green Way, Dublin 2 |
|
order_number |
Order ID. |
102-5332328-43634 |
|
ordered_date |
The date the order was placed (MM/DD/YYYY). |
12/10/2020 |
|
sku |
Bar code ID. |
CN 3008PFCA |
|
destination_country |
The destination country. |
Ireland |
|
product_name |
Name of product. |
Universal Air Conditioner A/C Compressor and Component Kit |
|
sample_order_item |
An example of the item. |
Universal Air Conditioner KT 2141 A/C Compressor and Component Kit |
|
sample_order_item_image |
An example image of the item. |
Image of the sample_order_item |
|
tracking_code |
Tracking delivery code. |
TR4632745 |
|
product_id |
Product ID. |
UAKT2141 |
|
ticket_id |
Ticket ID. |
497113 |
|
current_date_time |
This is a datestamp for when this snippet was put into the message. |
13/10/2020 |
|
total_order_cost |
Total charge for the order. |
$84.92 |
|
agent_first_name |
Your first name. |
Jessica |
|
agent_last_name |
Your last name. |
McCarthy |
|
agent_full_name |
Your first and last name. |
Jessica McCarthy |
|
channel_title |
The channel name. |
Joe's Bikes & Scooters |
