eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks.

This help file will guide you through the different snippets available with eDesk and how to use them.


Before you start

  • You’ll need to have access to Snippets in your Settings in order to view, create and edit snippets. If you don’t have access, you can request it from an Admin user within your business.  
 

Want to take a tour? 

Click here to take an in-App tour and create snippets in eDesk!


01 What are Snippets?

Snippets are handy shortcuts that help you speed up and personalize your customer responses. For a short overview of all snippet types, click here.

eDesk provides a list of Customer Snippets that pull customer or order-specific information into your message. We list them here.

02 General Snippets:

 

 Snippet name

 Description

 Example

 consumer

 The full name of the  customer.

 John Doe

 consumer_firstname

 The first name of the customer.

 John

 consumer_lastname

 The last name of the customer.

 Doe

 consumer_email

 The customer’s email address.

 john.doe@joesbikesandscooters.com

 consumer_username

 The customer’s username for eDesk.

 B371Bsb@marketplace.amazon.co.uk

 sku

Bar code ID.

  CN 3008PFCA

destination_country

 The destination country.

Ireland

ticket_id  Ticket ID.  497113

 current_date_time

 This is a date stamp for when this snippet was put into the message.

 13/10/2020

agent_first_name Your first name. Jessica

 agent_last_name

 Your last name. McCarthy
 agent_full_name  Your first and last name.  Jessica McCarthy
 channel_title  The channel name.  Joe's Bikes


03 Order-related Snippets:

 

 Snippet name

 Description

 Example

 expected_delivery_date_from

 The earliest expected delivery date for the order (MM/DD/YYYY).

 12/14/2020

 expected_delivery_date_to

 The latest expected delivery date for the order (MM/DD/YYYY).

 12/19/2020

 dispatched_on

 Dispatch date for the order (MM/DD/YYYY).

 12/10/2020

 shipping_service_level

 The shipping option.

 Next Day Delivery

 shipping_address

 The delivery address.

 14 Green Way, Dublin 2

 order_number

 Order ID.

 102-5332328-43634

 ordered_date

 The date the order was placed (MM/DD/YYYY).

 12/10/2020

 product_name  Name of the product.  Universal Air Conditioner A/C Compressor and Component Kit
sample_order_item  An example of the item. Universal Air Conditioner A/C
 sample_order_item_image  An example image of the item.  Image of the sample_order_item
tracking_code  Tracking delivery code.  TR4632745
 product_id  Product ID. UAKT2141
 total_order_cost  The total charge for the order.  $84.92
 

Further Readings

To find out how you can use snippets in templates to make it even easier to send personalized responses to your customers, click here.

Interested in learning more about sending personalized messages to your buyers? Click here.