eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks.

  Before you start

  • You’ll need an Admin or Team Leader login to eDesk to view, edit and create Snippets.

Customer Snippets

Snippets are handy shortcuts that help you speed up and personalize your customer responses. Click here for a short overview of all Snippet types. eDesk provides a list of Customer Snippets that pull customer or order-specific information into your message. We list them here.

 Snippet name

 Description

 Example

 consumer

 The full name of the  customer.

 John Doe

 consumer_firstname

 The first name of the customer.

 John

 consumer_lastname

 The last name of the customer.

 Doe

 consumer_email

 The customer’s email address.

 john.doe@joesbikesandscooters.com

 consumer_username

 The customer’s username for eDesk.

 B371Bsb@marketplace.amazon.co.uk

 expected_delivery_date_from

 The earliest expected delivery date for the order (MM/DD/YYYY).

 12/14/2020

 expected_delivery_date_to

 The latest expected delivery date for the order (MM/DD/YYYY).

 12/19/2020

 dispatched_on

 Dispatch date for the order (MM/DD/YYYY).

 12/10/2020

 shipping_service_level

 The shipping option.

 Next Day Delivery

 shipping_address

 The delivery address.

 14 Green Way, Dublin 2

 order_number

 Order ID.

 102-5332328-43634

 ordered_date

 The date the order was placed (MM/DD/YYYY).

 12/10/2020

 sku

 Bar code ID.

 CN 3008PFCA

 destination_country

 The destination country.

 Ireland

 product_name

 Name of product.

 Universal Air Conditioner A/C Compressor and Component Kit

 sample_order_item

 An example of the item.

 Universal Air Conditioner KT 2141 A/C Compressor and Component Kit

 sample_order_item_image

 An example image of the item.

 Image of the sample_order_item

 tracking_code

 Tracking delivery code.

 TR4632745

 product_id

 Product ID.

 UAKT2141

 ticket_id

 Ticket ID.

 497113

 current_date_time

 This is a datestamp for when this snippet was put into the message.

 13/10/2020

 total_order_cost

 Total charge for the order.

 $84.92

 agent_first_name

 Your first name.

 Jessica

 agent_last_name

 Your last name.

 McCarthy

 agent_full_name

 Your first and last name.

 Jessica McCarthy

 channel_title

 The channel name.

 Joe's Bikes & Scooters

What’s next?

Click here to find out how you can use snippets in templates to make it even easier to send personalized responses to your customers.