Snippets help you provide faster and more personal responses
You can create your own custom Snippets, which serve as mini-templates to help you respond faster to common queries

01 Getting to Snippets

  • Select your avatar in the top right-hand corner
  • Go to Settings → Smart Tools → Snippets

02 Create/Edit

  • My Snippets
    These snippets can only be used by you and will not be available on any other user account
  • Company Snippets
    These snippets can be used by all users in your company account

Click '+ Add Snippet'
Select the 'more options' button to choose from sample snippets

Fill in the details as follows:

  • Company Snippets
    Turn company snippets on to share this snippet with your team
  • Type
    Choose if you would like to add text or a shareable link to your Facebook, Twitter, Google+ and LinkedIn page with the information you provide
  • Snippet Name (REQUIRED)
    Name your snippet
  • Share Link
    Only available when Facebook, Google+ or LinkedIn are selected
    Adds a link to a page you wish to share on those platforms
  • Replacement Text (REQUIRED)
    The text which will appear when you use this snippet
  • Create Snippet 
  • Click '+ Add Snippet'

03 Using your Snippet

  • After you have created your snippet, you can use it within the reply box by using the hashtag # symbol
  • This will populate all of your personal and company snippets
  • Type the name of the snippet to find the one you want quickly