Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly

01 Directions

'Favourites' can be found in the left-hand column of your 'Mailbox' tab

02 View

Favourites are user based, meaning they will only be visible to the agent that created them

Once you click on the Favourites tab you will be brought to the tickets which you have favourited

03 How to Favourite/Unfavourite

Select a ticket you wish to favourite/unfavourite

Click on/off the star on top of the message on the right-hand side