Connecting Amazon via the secure MWS platform allows messages and order information to be pulled into eDesk 

01 Connect to Amazon

  • Settings > Channels > Add Channel
  • Select 'Marketplace integration'
  • Amazon > select the marketplace
    • Note: All regions will need to be added separately
  • Select 'Connect Amazon'
  • Log into Seller Central
    • Note: eDesk will never have access to your login credentials
  • Tick to accept Amazon’s MWS agreement

02 Email Forwarding

Each of your Amazon channels has a specific eDesk email address
This address is added as a forwarding address in Seller Central
Messages are then forwarded from Amazon to eDesk using this address

  • Copy your eDesk email as highlighted in Step 1
  • Click on the button in Step 2
  • Find the Amazon region you selected to add and click the edit button beside 'Customer service details'
  • Paste the eDesk email into the 'Customer Service Email' and 'Customer Service Reply To Email' fields

Customers will not see this address

03 Approved Sender

  • Your xSellco email should still be copied as highlighted in Step 1
  • Click on the button in Step 3 and paste this into the 'Approved senders' and click 'Add to list'

04 Notifications

  • Your eDesk email should still be copied as highlighted in Step 1
  • Click on the 'Setup Notification Preferences' button in Step 4
  • Paste the eDesk address into the 'Return and Claim Notifications' and 'Buyer Messaging' section​