Walmart is a popular online marketplace in America allowing you to sell products. 

Connecting your Walmart account will allow your messages, orders and order information to flow directly into eDesk. 

All messages will continue to be delivered to your Walmart account and it will also update when you send messages from eDesk.

Before you start

  • You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
  • You'll need a Walmart Seller account. To find out how to create one, click here.

01 How do I connect Walmart in eDesk?

  1. Go to the App Store and click the Walmart tile in the Marketplaces category.
    The Walmart tile in the App Store
  2. The App page for Walmart provides an Overview of how the channel works with eDesk.  Click Install App to go ahead and install a new Walmart account.
    Install App button
  3. Click Authorize eDesk.
  4. A list of Walmart regions is displayed. Click your region.
Next, you'll login to Walmart Developer Center to complete the setup. 

02 Authorizing in Walmart

1. Log into Walmart Developer Center by clicking here. 
2. In your portal, click the Add New Key For a Solution Provider option to display a dropdown that lists the solution providers.4. Select xSellco and then click Add Provider.
5. xSellco’s settings are then displayed. Please ensure that the following options have been selected.6. Click Submit.
7. On the left side of the table in the xSellco row, there are Copy buttons for the Client ID and Client Secret. 
8. Copy the Client ID and Client Secret into eDesk.

03 Authorizing in eDesk

1. Go back to your eDesk account and open your Walmart channel settings.
2. Click the Walmart Details tab to open the Walmart Details page. 
3. Paste the Client ID and Client Secret into the Client ID and Client Secret fields. 

4. Click Next to save the details and finish the configuration.

04 Setting up email forwarding

Mail forwarding allows you to receive and send emails from your eDesk account to create a shared, centralized inbox for your customer support team.

This step is very important as it will allow you to view all your customer queries from Walmart within eDesk. 

You first need to select the support email provider for the channel you’re trying to connect. After that, simply follow the relevant information on-screen or consult the help files below.

Note: if you’re getting an error message advising you that you cannot use the same email address twice, click here to resolve it.

05 Where do I see data from Walmart in eDesk?

Now that you successfully connected your Walmart webstore, we will import data directly into your eDesk account.

You will be able to see all your buyer messages on the Mailbox screen:

walmart mailbox edesk

You will see the Walmart data related to each ticket on the right-hand side of every single ticket:

Walmart ticket view

And you also will be able to consult all your Walmart orders directly on the Orders screen in eDesk:

walmart orders

Further Readings

If you would like to find out more about connecting Amazon with eDesk, click here.

If you would be interested in learning more about connecting eBay with eDesk, click here.