Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. 

This help file will guide you through forwarding through a provider other than Gmail, Outlook and Yahoo.

Before you start

  • You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.

Please note that these steps will vary depending on the mail provider you use. 

01 Enter your support email address


The first thing to do would be to enter your support email address directly in eDesk. Whenever you’re done, click on Next to proceed with the setup.

Your unique eDesk email address will then appear on-screen, this is the email address you’ll need to use to set up your email forwarding. Click on it to copy it.

02 Add a forwarding address

It’s now time to add a forwarding address within your mail provider, simply follow the instructions below:

1. Log into your email provider.

2. Within the Settings section, you should be able to see a Forwarding section.

3. Following the instructions on-screen, set up an email forward to the unique eDesk email address you previously copied.

4. Make sure to Save and enable it.

And that’s it, you’ve now successfully set up email forwarding to your account. You can then go back to eDesk to finish your setup.

Note: if you’re not sure how to set up a forwarding address, it’s best to Google the instructions or check with your email provider directly, they’ll be able to assist you with this.

Further Readings 

If you would like to find out more about Outlook Forwarding with eDesk, click here.

If you would be interested in learning more about Gmail Forwarding with eDesk, click here.