Connect an email channel to pull all emails into eDesk

01 Adding a Support Email

Go to Settings → Channels → + Add Channel → Support email

Select Google (Gmail), Yahoo, Outlook or Email

02 Select the Email Client

Gmail

Click ‘Authorize eDesk’

Sign into the email account

Click ‘Allow’ to allow eDesk (named xSellco Helpdesk) access the email account

The channel is set up using the Gmail/Google App which pulls emails via IMAP and sends emails from the account address

Yahoo

Enter the email address

Select an option:

IMAP

Enter the account IMAP details

  • Provider: Other
  • Host: imap-mail.yahoo.com
  • Port: 993
  • Email address: Account email address
  • Username:
  • Password: Account password
  • Connection type: SSL
  • IMAP Folder: Enter the name of the folder to pull emails from, if not specified, all messages in the Inbox will be pulled in
  • Include subfolders: Pull messages from any child folders belonging to the folder specified

Outlook

Enter the email address

Select an option:

IMAP

Enter the account IMAP details

  • Provider: Other
  • Host: imap-mail.outlook.com
  • Port: 993
  • Email address: Account email address
  • Username: Not mandatory
  • Password: Account password
  • Connection type: TLS
  • IMAP Folder: Enter the name of the folder to pull emails from, if not specified, all messages in the Inbox will be pulled in
  • Include subfolders: Pull messages from any child folders belonging to the folder specified

Email

Enter the email address

Select an option:

IMAP

Enter the account IMAP details

IMAP details will be specific to the mail client

These can often be found in the Help documents for the mail client

See here for more information on Sending Modes