A Support email address is the main point of contact for any customer purchasing from you. 

Connecting your Support Email will allow all your emails to flow into eDesk.

All messages will continue to be delivered to your Support mailbox and it will also update when you send messages from eDesk.

Before you start

  • You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
  • You'll need a Support Email Address. 

01 How do I connect a Support Email in eDesk?

  1. Go to the App Store and, in the Support Email & Comms section, click the tile for your Email provider. 
    The Email tiles in the App Store.
  2. The App Store page for your Email provider provides an Overview of how the channel works with eDesk, and an Installed Channels tab will also be shown if you have already installed apps for email accounts from that provider.  Click Install App to go ahead and install a new email account.
    Install App button

02 Connecting with Gmail

  1. Click Authorize eDesk.
  2. Sign into the email account.
  3. Click Allow so that eDesk (named xSellco Helpdesk) can access the email account.
  4. Follow the instructions here.

03 Connecting with Yahoo

  1. Enter the email address.
  2. Follow the instructions here.

04 Connecting with Outlook

  1. Enter the email address.
  2. Follow the instructions here.

05 Connecting with another Email Provider

  1. Enter the email address.
  2. Follow the instructions here.

06 Where do I see data from the Support Email in eDesk?

Now that you successfully connected your Support Email Address, we will import data directly into your eDesk account.

You will be able to see all your customer emails directly on the Mailbox screen, along with the SLA (Service Level Agreements) response time:

Further Readings


If you would like to find out more about connecting Amazon with eDesk, click here.

If you would be interested in learning more about connecting eBay with eDesk, click here.