Connecting Outlook to eDesk couldn't be easier. In this guide, we will look at how to connect your Outlook account in eDesk in 5 seconds using Microsoft OAuth.

Before you start

  • You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
  • You'll need an Outlook account. To find out how to create one, click here.

01 Connecting Outlook

1. Start by navigating to the App store in the bottom left of your screen, click on Support Email & Comms. Click on Outlook. 

2. Click on Install App on the right-hand side to start the integration.
3. After that, click on Authorize eDesk.
You’ll see this screen below asking you to grant eDesk permissions. Simply follow the instructions on screen to continue.
Once set up, you’ll now be able to receive your emails and respond to your Outlook customers in eDesk.

Further Readings

Did you know you can connect an Outlook folder for a channel in eDesk? Find out more here.

If you would be interested in learning more about Outlook Forwarding with eDesk, click here.