Connecting Yahoo to eDesk

Setting up email forwarding from Yahoo to eDesk allows you to automatically send customer emails to your eDesk Mailbox for easy management.

In this guide we will look at forwarding through Yahoo.

Before you start

You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
You'll need a Yahoo Mail Plus account or higher to access the forwarding option in Yahoo. To find out how to create one, click here.

01 Connecting Yahoo

Step 1. Open the App Store

Go to the App Store and, in the Support Email & Comms section, click on the Yahoo tile.
Click on Install App.

Step 2. Enter your support email.

Enter your Yahoo support email address.
You will then see your unique eDesk email address. Copy this.

02 Adding a Forwarding address

You then need to set up Mail forwarding in your Yahoo email, using the eDesk email copied in the step above.

Note: Forwarding from Yahoo Mail is only available for Yahoo Mail Plus accounts or higher. If you are using a free Yahoo account, you will need to upgrade to forward your messages to eDesk.

1. In Yahoo, go to Settings → More Settings → Mailboxes.
2. Click on the primary mailbox you would like to add forwarding to.
3. Scroll down to the Forwarding section and paste your eDesk email address in there.
4. Then click Verify – Yahoo will notify you that you will receive a verification email from them.

03 Verifying the email address

Go back to your eDesk setup and select Next to proceed..
The Yahoo verification email will appear in eDesk.
Click the verification link in the email. Yahoo will open a new window.
Click Verify in the Yahoo browser.
In Yahoo Mail settings, ensure you click Save.
Return to eDesk and click Next to complete the setup.

If all steps have been completed successfully, eDesk will let you know that your setup has been a success.

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