Adding a Forwarding address

Click the 'Settings' icon → select 'View all Outlook settings'

Select 'Forwarding' → check the 'Enable forwarding' box → enter the forwarding address

Select whether to keep a copy of the email or not inside the Outlook inbox

IMPORTANT

If you have one generic email address for all messages and don't want every single message to forward to eDesk, you can set up Filters inside Outlook

Creating a filter

Click the 'Settings' icon → select 'View all Outlook settings' → select the 'Rules' tab → + Add new rule

Enter the details of the emails you would like to 'catch'

Select the condition

Add an action - Forward to - enter the forwarding address

Click 'Save'

This will allow you to forward only certain messages to eDesk