Adding a Forwarding address
Click the 'Settings' icon → select 'View all Outlook settings'
Select 'Forwarding' → check the 'Enable forwarding' box → enter the forwarding address
Select whether to keep a copy of the email or not inside the Outlook inbox
If you have one generic email address for all messages and don't want every single message to forward to eDesk, you can set up Filters inside Outlook
Creating a filter
Click the 'Settings' icon → select 'View all Outlook settings' → select the 'Rules' tab → + Add new rule
Enter the details of the emails you would like to 'catch'
Select the condition
Add an action - Forward to - enter the forwarding address
This will allow you to forward only certain messages to eDesk