Customize your interface

• Using Tags in eDesk
• Using Custom Fields in eDesk
• How to add Order Notes and Returns Info
• How to Read/Unread Tickets
• How to turn on Dark mode

View all articles in "Customize your interface"

Organize your tickets

• Using Auto-Translation to support international markets
• Smart Inbox
• Creating new tickets and external emails
• Change ticket Send status and scheduling a message response
• Setting up Auto-translation in eDesk

View all articles in "Organize your tickets"