With custom fields, you can link additional information to a customer query

01 Directions

  • Select your avatar in the right-hand corner
  • Follow these steps: Settings > Smart tools > Custom fields

Once created, you can also change the sequence of the Custom fields

02 Create

Click the “+ Add Custom Field” button

  • Name (REQUIRED)
  • The title of the field you create
  • Type (REQUIRED)
    • Each type requires the format to be filled in the entry field
  • Select “Create Custom Field” 

03 Using 

The Custom field option will now be available inside the ticket on the right-hand side







  • Click the edit icon to input data

04 Delete

  • Go to Settings > Smart tools > Custom fields
  • Select the Custom field 
  • Click 'Delete this Custom Field'