eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
We understand that you may want to change the ticket status manually because you know further action will be required to solve the ticket later…
Grow your business and support international markets in any language with eDesk’s Auto-translation feature. This help file will explain…
There are 2 ways to highlight specific tickets so that you can access them quickly - you can Mark as important or Favourite a ticket. This…
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
