"Where's my order?" can constitute an estimated 20-40% of customer enquiries. That's why eDesk allows you to add a direct tracking link to orders…
If you use Outlook to receive emails from multiple channels, and the emails go into an Outlook folder for each channel, here's some good news.…
Did you know you can collaborate on customer tickets with people that don't have an eDesk account, such as suppliers or third-party services?…
eDesk's API enables you to connect eDesk to the other applications that you use to sell, track, and manage your shop, so that they can send or…
Shippingbo is an ecommerce logistics solution : multi-channel, multi-warehouses and multi-carriers solutions. It is composed of three features…
Amazon no longer sends notifications to sellers when a customer asks to cancel their order; instead the cancellation request is displayed in…
Want to contact your Amazon customer? Amazon has strict rules for Buyer-Seller messaging, which stipulate that sellers may only send Permitted…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
