Amazon no longer sends notifications to sellers when a customer asks to cancel their order; instead the cancellation request is displayed in…
Want to contact your Amazon customer? Amazon has strict rules for Buyer-Seller messaging, which stipulate that sellers may only send Permitted…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
