Speak to customers in their own language quickly and easily Please note auto translate is available on the Unlimited Plus pack only 01…
With custom fields, you can link additional information to a customer query 01 Creating a Custom Field Select your avatar in the top…
There are a number of ways to respond to messages in eDesk These can be manual responses, AI responses, pre-written templates and snippets,…
Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly 01 Directions 'Favourites'…
Set up CSat to request feedback from customers after their support ticket has been resolved Once a ticket has been resolved by an agent, a message…
There are three locations in eDesk where you can set your signature User signature: Each user has their own unique signature Company signature:…
Merging tickets allows you to combine two related tickets together This is helpful in keeping your Mailbox clean and ensuring there is no…
The Pre-Sales section separates sales opportunity queries (Pre-Sales) from regular queries. It houses product queries from customers who have…
