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Using Manual Usage templates to send prewritten messages to your customers

Help your teams respond to customers quickly, by creating ready-to-go templates that they can select and send.

Templates

Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also autorespond to customer messages…

Using Message Rules to route and auto-assign tickets

Automate your workflow and keep your inbox tidy by creating Message Rules that will automatically trigger actions on your eDesk tickets.

Let customers know your team is out-of-office with Autoreply and OOO templates

Create templates for eDesk to use when autoresponding to your customers outside office hours or during holidays.

Using Rule-only templates to automate customer support

Take the pressure off your teams and let eDesk’s Rule-only templates automatically handle the commonly-asked questions from your customers.

Snippets

Snippets help you provide faster and more personal responses You can create your own custom Snippets, which serve as mini-templates to help…

Tags

Tags are a great way to organize the Mailbox give your customer support process more structure 01 Creating a Tag Select your avatar…

Creating Invoice Templates

Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets.

Using Invoice Templates

Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets.…

✚ AI Templates

Accelerate your response time by creating your own one-click responses, using customized AI templates and the magic button. 01 What are customizable…

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