Company settings

• Changing the sender's name in eDesk
• Using Customer Satisfaction Survey (CSAT)
• Creating signatures
• Sending Modes
• Business Hours

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User Permissions

• Adding limited access Read only users to your account
• Restricting user permissions for eBay cases
• Managing your team’s permissions using roles
• Creating new custom roles to manage user permissions
• Role permissions

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Connections

• Troubleshooting: How to renew an expired token?
• Re-configuring Amazon
• Revoking access to existing software
• Troubleshooting: eBay connection
• Reviewing MWS Permissions

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