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Getting started

Setting up Two-Factor Authentication (2FA) for your account

Exploring the Ticket View

Trialling eDesk? All your questions answered!

Getting started with the eDesk API

Mentioning your teammates

Adding an internal note

What is eDesk home?

The eDesk Onboarding Guide

What's a ticket in eDesk?

I've been added to an eDesk account. What do I do next?

Demo Video: Never heard of eDesk? Start here!

Responding to your customer

Managing ticket statuses

Assigning tickets in eDesk

The 5 step guide to setting up your eDesk Mailbox

eDesk Mailbox tour

Connecting a channel with eDesk

  • Getting started
  • Mailbox set up
  • Getting started
  • User and Company settings
  • Company settings
  • User Permissions
  • eDesk connections
  • Linking Channels
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  • Link your marketplaces
  • Link your webstores
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  • Link your integrations
  • Organizing your Mailbox
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  • Customize your interface
  • Organize your tickets
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  • Design automated templates
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  • Set up automated processes
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  • eDesk AI - with Profiles
  • Explore eDesk AI
  • Feedback
  • Feedback Basics
  • Getting Started
  • Creating Feedback Rules
  • Feedback Reporting
  • Customer View
  • Intro to Customer View
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  • Getting started
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  • Discover what's new in eDesk!

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