If you need someone else in your team to help you with a ticket, all you need to do is @mention them and the ticket will appear in the Mentioned…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
Customer support in one place, not all over the place! Get started with eDesk now!
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. Let's find out more! This…
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
eDesk is the only customer support help desk built exclusively for eCommerce.
In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
eDesk brings all your customer queries into one place, with related order details and conversation history. We understand the importance…
Welcome to eDesk, the future of eCommerce Customer Support!
Instead of having customer communication all over the place - customer messages scattered across separate inboxes and message centers, without…
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
