Auto-Replies are a type of auto-responder in which eDesk replies automatically to customer messages that arrive after your office has closed…
Automate great customer care by creating pre-written messages that eDesk sends automatically to the customer upon closure of Amazon tickets. This…
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
Create a Rule-Only Template take the pressure off your teams and let eDesk automatically handle the commonly-asked questions from your customers. This…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
Create a Manual Usage Template to help your team respond to customers quickly. This help file will guide you through creating these ready-to-go…
