Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. 

Invoice templates allow you to create various templates in your eDesk account that you can use to automatically generate invoices for order-related tickets.

This help file will guide you through how you can create Invoice Templates within your eDesk account.

Before you start

  • You’ll need to have access to Templates in your Settings in order to view, create and edit templates. If you don’t have access, you can request it from an Admin user within your business.  

01 Setting up an Invoice Template

To create an invoice template go to Settings → Invoice templates.

Step 1: Create a new template

  • Click the + Add Template option.
  • Select the marketplace you would like to create a template for.
  • Follow the wizard and insert your company details for this invoice:
    • Company Name
    • Company Address
    • Company Logo     

Note: For Amazon channels, the invoice tool integrates with the Amazon VAT Calculation Service (VCS) helping you generate completely customized invoices. If you are using the Amazon VCS, select Amazon VCS Invoice in the Template Type step. If you are not using VCS, simply select eDesk invoice.

To find out more about automating your Amazon invoicing through VCS, you can click here.

Step 2: Edit the template

If you wanted to edit an invoice template, you can easily click on it and choose between the three sections below:

  • Invoice Settings - your company details
  • Template details - invoice format
  • VAT details - hide address with VAT details

Invoice Settings

Click on Invoice Settings to view and edit your company details as they appear on your invoice:

  • Channel (non-editable)
  • Company name
  • Company address
  • City
  • Country
  • Template
  • Telephone number
  • Company registration number
  • Company registration address  

Template Details

Click on Template details to view and edit the format of your invoice:

  • Title (change the title as it appears within a ticket)
  • Upload new logo

VAT Details

Click on VAT details to hide your company address and allow only your VAT address to be shown (only applicable to businesses registered in the EU):

  • Enter your VAT number
  • Click Verify
  • Click Add Vat number (ensure this information is correct)
  • Set your start date in the Active Between section (compulsory)
  • Ensure to click Save Changes after any edits you have made

Pro Tip: Once the Active Dates are set, any old invoices will be calculated based on the entered tax rate. Also, please note that if you don’t enter an end date, the value will be used indefinitely. 

Note: VAT will only show on invoices starting from when the VAT details were entered in the Invoice template. Orders placed prior to this will not display VAT on the generated invoices.

The VAT we display depends on what we receive from the marketplace. You can find more information on how we receive VAT for each marketplace below:


Sometimes the VAT is available, in which case we do show the VAT amount. If it’s not available, we won’t show it.


We don’t receive a specific VAT amount but we are told the VAT is included in the total price. We display the VAT rate that has been entered in the template settings.


The VAT amount is shown. 


The VAT amount will show if we receive it from the API.

If we don’t, we will then calculate the amount based on the data entered. You must have:

  • the VAT rate entered
  • Active between- start date enabled (see Step 3 - VAT details)

02 View/delete an existing template

Within your lists of templates, you can select more options using the three dots on  the right-hand side:

  • Click View to open in a new window a default invoice template as it would appear to customers

  • Click Delete to remove this template from your account

  • Click Edit to enter as above the edit options

For more information using invoice templates, click here

Further Readings

Are you ready to start using your newly created Invoice Templates with eDesk? Click here to find out how.

Interested to find out more about the Amazon VAT Calculation Service (VCS)? Click here.