Using eDesk, you can automatically generate invoices and credit notes for your customers using the Amazon VAT Calculation Service. These can be generated for VAT orders within the EU, using the tax and order information received directly from Amazon. 

Amazon VCS is currently supported on 5 marketplaces - UK, DE, FR, IT, and ES. 

To use this feature, Sellers must be participating in the Amazon VCS (VAT Calculation Service).

Amazon Settings

To get started, you must opt into the VCS programme and enable the Invoice Generation setting. Go to and select “Change your VAT settings”.

Here you can enroll in the VAT Calculation Service and update your company VAT details.

Once enrolled, go to Invoice Generation Settings and select “I will upload my own VAT invoices”, to allow eDesk to upload invoices on your behalf.


  • If you are dispatching orders from multiple countries, you must enter a VAT for each one. If no VAT number is entered, the VAT will not be calculated and an invoice will not be generated. 
  • Product Tax Codes (PTC) are required to generate the invoice. If a PTC has not been entered for each product, the default one selected when activating VCS will be used. If the tax information is not available, the invoice will not be generated.
  • If you cannot see the "Invoice Generation" section mentioned above, contact us here and we will contact Amazon to update your account settings.

eDesk Settings

Go to Settings → Smart Tools → Invoice templates and create an invoice for each of your Amazon channels. For more information on creating the invoice template, click here

Please note that tax codes must be added for all products in order for the invoice to be generated. If the tax information is not available, the invoice will not be generated and must be manually updated in Seller Central. 

Invoice will be uploaded every hour to ensure buyers receive an invoice within 24 hours of placing their order.

Sending Invoices and Invoices

Credit notes and invoices will automatically be uploaded to Amazon where the buyer can access and download them.

You can also send the invoices and credit notes manually from eDesk using the Reply box option or the option on the right-hand nav.

If there are multiple items in the order, each invoice will be available on Amazon for the buyer to download. In eDesk, you can select which document to send.