eDesk brings all your customer queries into one place, with related order details and conversation history. 

We understand the importance of delivering an easy way for eDesk to work with Marketplaces, Webstores, Email accounts, and Social Media so you can have all the information you need in one single place. 

This help file will explain how you can connect channels and allow your data to flow directly into eDesk. 

Before you start

  • You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.

01 How do I add a channel in eDesk?

  1. Go to the App Store, where you will see tiles for every channel we support. Click a tile to proceed.
    Marketplace apps in the eDesk App Store.Pro Tip: If you don't see the channel you're looking for, click Contact us at the bottom of the list and let us know!
  2. The next page is an App Store page for the channel you selected. It provides an Overview of how the channel works with eDesk, and an Installed Channels tab will also be shown if you've already installed any apps for that channel.  Click Install App to go ahead and install the new channel.
    Install App button
  3. Next, you'll authorize eDesk to connect to the new channel.

For more in-depth information regarding each channel, click on the relevant links below:

Further Readings

If you'd like to find out more about the eDesk Mailbox, click here.

Interested to learn more about adding internal notes and mentioning teammates? Click here.