eDesk brings all your customer queries into one place, with related order details and conversation history. 

We understand the importance of delivering an easy way to integrate with Marketplaces, Webstores, Email Accounts, and Social Media so you can have all the information you need in one single place. 

This help file will explain how you can connect channels and allow your data to flow directly into eDesk. 

Before you start

• You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.

01 How do I add a Channel in eDesk?

1. Go to Settings → Mailbox Settings → Channels.
2. Click + Add Channel and select the channel of your choice (Marketplace, Webstore, Support Email or Social Media).

To find out more in-depth information regarding each channel, feel free to click on the relevant links below:

• Connecting Amazon.

• Connecting eBay.

• Connecting Walmart.

• Connecting Etsy.

• Connecting Mirakl.

• Connecting Allegro.

• Connecting ChannelEngine

• Connecting Shopify.

• Connecting Magento V1 (API integration).

• Connecting Magento V1 (Extension integration).

• Connecting Magento V2 with eDesk (API Integration).

• Connecting BigCommerce.

• Connecting Woocommerce.

• Connecting Prestashop.

• Connecting a Support Email (Google, Yahoo, Outlook, etc...).

• Connecting Facebook.

• Connecting Instagram.

Further Readings

If you wanted to find out more about the eDesk Mailbox, click here.

Interested to learn more about adding internal notes and mentioning teammates? Click here.