To get started, go to your account avatar, Settings > Channels > + Add Channel
Select Webstore integration > Magento

01 Choose your connection type

This particular guide uses the API integration

02 Enter credentials 

Enter the Magento username and password
Enter the URL of the Magento store 
Enter the store ID - leave blank for one store 

03 Mail Forwarding 

The final step is to set up mail forwarding in your email inbox settings to forward the Magento messages to eDesk