Connect your BigCommerce account to allow access to messages and order information. Follow the process below for adding your BigCommerce channels to eDesk.
- Select your avatar in the top right-hand corner choose BigCommerce option
- Settings → Mailbox Settings → Channels → + Add Channel
Step 1: Connect your BigCommerce store
- Click 'Authorize eDesk'
- This will connect eDesk to your BigCommerce store and allow you to send and receive messages from your BigCommerce store
- Don’t worry, eDesk by xSellco will only have access to your messages and customer order information; we cannot access your login details or any other confidential information
- Log in to BigCommerce
- Click 'Install' on the eDesk by xSellco app page
- Click 'Confirm' to return to eDesk
Your store is now connected
Step 2: Set up Email Forwarding
- The wizard will continue and take you through the process of setting up email forwarding
- Follow the verification process for your email client
- Click 'Next' inside eDesk
- Your email set up is complete