Wix is a cloud-based website builder that includes web hosting and design services. It makes it easy for users to build their site without having specialist skills themselves or having to hire web developers.

Connecting your Wix account will allow your orders, messages, delivery times, returns and refund details to flow into eDesk.


Before you start

 
  • You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
 
  • You'll need a Wix account. To find out how to create one, click here.
 
  • Your Wix store needs to be published. We cannot connect to your Wix store if it's unpublished.
 

01 How do I connect Wix in eDesk?

It's very easy to get started with Wix on eDesk, simply follow the instructions below.
 
  1. Go to the App Store and click the Wix tile.
  2. The App page for Wix provides an Overview of how the channel works with eDesk. Click Install App to go ahead and link your Wix account to eDesk.
  3. Click on Authorize eDesk to continue with the installation.
  4. Select the Wix site you wish to connect to eDesk. If you want to connect multiple ones, you will simply need to repeat this process.
  5. Click Add to Site to continue the installation.

02 Setting up email forwarding

Now that your Wix store is connected through the API, you can send outgoing messages from your Wix store through your eDesk account. The next step is to set up email forwarding from the email address you use with your Wix account so that eDesk can receive incoming messages.

  1. Enter the support email address that is attached to your Wix store and select Next.
  2. After that, you will need to choose how you would like to get your emails imported into eDesk, either by setting up Email Forwarding (option 1) or by setting up your IMAP connection (option 2). To find out more about Mail Forwarding, click here.

Note: if you're not sure what option to use, we would recommend using the Standard Email Forwarding.

Follow the instructions on-screen for the option you chose to finish the setup.

03 Where do I see data from Wix in eDesk?

Now that you have successfully connected your Wix account, we will import data directly into your eDesk account.

You will be able to see all your buyer messages on the Mailbox screen.

You will see the Wix data related to each ticket on the right-hand side of every single ticket.

And you also will be able to consult all your Wix orders directly on the Orders screen in eDesk:


Further Readings

 

If you would like to find out more about connecting Amazon with eDesk, click here.

If you would be interested in learning more about connecting Etsy with eDesk, click here.