is a marketplace solution that supports over 150 marketplaces and 3rd party sales channels. Connecting ChannelEngine to eDesk allows you to support all your customer queries for these channels in one place.

When managing multiple marketplaces, it allows you to synchronize stock and price changes whilst also automatically importing and updating product information. 

We understand the importance of delivering an easy way to integrate with ChannelEngine so you can have all the information you need in one single place. 

Connecting your ChannelEngine account will allow your messages, orders and order information to flow directly into eDesk. 

All messages will continue to be delivered through your ChannelEngine account and it will also update when you send messages from eDesk.

Before you start

  • You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
  • You'll need a ChannelEngine account. To find out how to create one, click here.

01 How do I connect ChannelEngine in eDesk?

  1. Go to Settings → Mailbox Settings → Channels.
  2. Click + Add Channel and select ChannelEngine in the Webstore section.
  3. Click Connect eDesk to start the setup process.

ChannelEngine eDesk

02 Setting up your store

1. Enter your store name and API Key within eDesk. 

Note: If you need help finding your ChannelEngine API key. To scroll down to the relevant section, click here.


 2. Select the ChannelEngine channel you wish to integrate with eDesk.


3. Select whether you want to use basic forwarding (recommended) or IMAP to receive your messages, and add your support email. To find out more about this, click here.

4. Enter the email address for the channel. 

Note: The name you enter is not used in the mail exchange but will be the address shown in the Channel Settings.

5. Select whether you want to use the eDesk email address as the From address or a personalized email address using SMTP. To find out more, click here.configuring-uploading

Note: If you want to connect to another ChannelEngine channel or another ChannelEngine account, you can follow the above steps again.

03 Finding your Store Name and API Keys in ChannelEngine

The store name can be found in the top nav inside the ChannelEngine account as seen below. 


To find your API keys within ChannelEngine, please go to Settings → Merchant API keys. 


If you need to create a new key API key, go to Settings → Merchant API Keys then select Add under Merchant API Key.add-api-channelengine

This will automatically generate an API key. Give the API key a name - this is just a label and does not affect the setup. Once created, go back to eDesk and enter the API key to finish the setup.

Further Readings


If you would like to find out more about connecting Magento with eDesk, click here.

If you would be interested in learning more about connecting BigCommerce with eDesk, click here.