Select the Sending mode for email channels to determine the From address of messages sent from eDesk
Go to Settings → Mailbox Settings → Channels → select the channel → Mailbox tab → Sending mode
01 Send directly from the channel's eDesk address
This uses the channel email address as the From address
02 Send from own email address via SMTP
This sends messages via the email client server i.e. if you connect a Gmail account, eDesk connects to Gmails’ SMTP server to send the message
Enter the mail provider's Host, Connection type, Port and your username and password and the From email address will show as your email address
Recommended when using your own Customer Support email with eDesk
03 Send from own email address via eDesk
This sends an email showing your address but using eDesk servers
The From name and email address will show as 'My Company' <ch10401-eeaagapf@xsell.co>
04 Send from own email address using eDesk's servers
This configuration allows you to send messages from your email address on behalf of eDesk
Messages will be sent to your customers via eDesk servers with the specified address as the From address
This requires you to add the SPF record to your mail server's domain so eDesk can send a message on your behalf
The SPF record is as follows:
"v=spf1 include:spf.mail.xsellco.com ~all"
When you select this option on your channel settings, you will see a link where you can find more information on adding it
