You can select the Sending mode for email channels to determine the From address of messages sent from eDesk.

This help file will guide you through the different Sending Modes available and what they mean.


Before you start

 
  • You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
 
  • You’ll need to be on the eDesk Enterprise plan to access this feature. To find out more information, click here.

01 Different Sending Modes

Go to Settings → Mailbox Settings → Channels → select the channel → Mailbox tab → Sending mode.

01 Send directly from the channel's eDesk address

This uses the channel email address as the From address.

02 Send from own email address via SMTP

This sends messages via the email client-server i.e. if you connect a Gmail account, eDesk connects to Gmails’ SMTP server to send the message.

Enter the mail provider's Host, Connection type, Port, and your username and password, and the From email address will show as your email address

This setup would be recommended when using your own Customer Support email with eDesk


03 Send from own email address via eDesk

This sends an email showing your address but using eDesk servers.

The From name and email address will show as My Company.


04 Send from own email address using eDesk's servers

This configuration allows you to send messages from your email address on behalf of eDesk.

Messages will be sent to your customers via eDesk servers with the specified address as the From address.

This requires you to add the SPF record to your mail server's domain so eDesk can send a message on your behalf.

The SPF record is as follows:

"v=spf1 include:spf.mail.xsellco.com ~all"

When you select this option on your channel settings, you will see a link where you can find more information on adding it.


Further Readings


If you wanted to learn more about Mailbox Settings, click here.

Interested in finding out more about creating signatures in eDesk? Click here.