Magento Version 1
Connecting your Magento store to eDesk is done through an easy-to-use Magento extension
To get started, go to your account avatar, Settings > Channels > + Add Channel
Select Webstore integration > Magento
01 Choose your connection type
This particular guide uses the extension integration
Click here for the API integration guide
02 Download and install the extension on your Magento webstore
The extension will download as a TGZ file
The next step is to configure the eDesk extension inside Magento
03 Upload the extension into your Magento store
Log into your store and go to System > Magento Connect > Magento Connect Manager
Once logged in, upload the TGZ file downloaded in Step 2
04 Configure the extension in your Magento store
Leave Magento connect and return to your store
Go to System > Configuration
On the new menu, go to Sales > eDesk
Enter the admin email of your eDesk account and press Save
Your API token is available on the channel wizard page form Step 2 inside eDesk
Return to the channel wizard page inside eDesk and click ‘I have completed these steps’
05 Link your Magento Store
Unless you have changed your WSDL, you can move to the next step
Select the store you want to connect
06 Connect your email
The final step is to set up mail forwarding in your email inbox settings to forward the Magento messages to eDesk