Magento is a popular eCommerce platform allowing you to create an online store and sell products. 

Connecting your Magento account will allow your messages, orders and order information to flow directly into eDesk. 

All messages will continue to be delivered to your Magento account and it will also update when you send messages from eDesk.


Before you start

  • You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
  • You'll need a Magento account. To find out how to create one, click here.


Note: This guide outlines the installation of Magento Version 1 through the Extension, if you wanted the instructions to set up Magento V1 through the API click here.

01 How do I connect Magento in eDesk?

  1. Go to the App Store and select the Magento tile. 
    The Magento tile in the App Store.
  2. The App Store page for Magento provides an Overview of how the channel works with eDesk, and an Installed Channels tab will also be shown if you already have an app for a Magento store installed.  Select Install App to go ahead and install a new Magento store.
    Install App button
  3. Select Connect eDesk to start the setup process.

02 Downloading and Installing the Extension 

You will be prompted to select how you would like to connect your Magento store to eDesk, simply select Use extension (most popular) for Magento 1. 
Select Use Extension for Magento 1Note: If you're not sure which version your Magento store is, click here.

To install the extension, click on Next. The extension will download as a TGZ file and the next step would be to configure the eDesk extension inside of your Magento account.

03 Uploading the Extension 

  1. Log into your Magento account.
  2. Go to System→ Magento Connect→ Magento Connect Manager

Magento Connect Manager

           3. Once logged in, upload the TGZ file downloaded previously in Step 2.

Magento Connect Manager

04 Configuring the Extension 

  1. Leave Magento Connect and return to your store.
  2. Go to System→ Configuration.
  3. Once on the new menu, simply select Sales→ eDesk.  

        4. Enter the admin email of your eDesk account and press Save. 
Note: Your API token is available on the channel wizard page from Step 2 inside eDesk.

        5. Return to the channel wizard page inside eDesk and click I have completed these steps.

05 Linking your Magento store and Connecting your Email 

Unless you have changed your WSDL, you can move to the next step and select the store you want to connect.

The final step is to set up mail forwarding in your email inbox settings to forward the Magento messages to eDesk. To find out more about this, click here.

05 Where do I see data from Magento in eDesk?

Now that you successfully connected your Magento webstore, we will import data directly into your eDesk account.

You will be able to see all your buyer messages on the Mailbox screen:
magento email
You will see the Magento data related to each ticket on the right-hand side of every single ticket:
magento ticket view edesk
And you also will be able to consult all your Magento orders directly on the Orders screen in eDesk:
magento orders screen

Further Readings

If you would like to find out more about connecting Shopify with eDesk, click here.

If you would be interested in learning more about connecting BigCommerce with eDesk, click here.