This help file will guide you through what actions to take if you receive a Channel may already be in use error in eDesk.

Before you start 

 
  • You need to have an eDesk account. To find out how to create one, click here.
 

  • Check if the channel was previously added in eDesk

You will receive a Channel may already be in use message in eDesk if you previously had this channel connected to your eDesk account. 

If this is the case, you will need to contact the Support Team and give them the name or Merchant ID of your channel. They will then clear the channel in the backend and you will be able to connect it again after a few hours.

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Connecting a channel with eDesk

 

  • Check if you had a previous account with eDesk

You will also receive this error message in eDesk if you had a previous trial or account with eDesk and used that exact same channel at the time.

Again, if this is the case, you will need to contact the Support Team and give them the email address you used with your previous account or even your Merchant ID. They will then clear the channel in the backend and you will be able to connect it again after a few hours.
 

Find your Amazon Merchant ID? The merchant ID is the 14 unit code (made up of both numbers and letters) beginning with A, at the end of your storefront link. It will also be found after ?seller= in the URL.

 

Still experiencing issues?

 

Don't hesitate to contact our Support Team for help!
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