Whether you've forgotten the email address you registered your account with or you just want to change it, don't worry. It's a very simple and secure process!

This help file will guide you through changing your eDesk login email address.

Before you start

Note: Resetting your eDesk login email address does not affect any of your logins for marketplaces or other platforms. To change your login email for one of your marketplaces, you'll need to follow the instructions provided by that marketplace.

01 Non-Admin User

If you're not an Admin user and you forgot or want to change your login email with eDesk, you will need to contact one of the Admin users in your eDesk account.

Admin users will have access to all the email addresses used in the eDesk account and will be able to change it for you.

Note: as a non-admin user, you will be able to change your password if you ever forgot it or want to reset it. To find out more about this, click here.

02 Admin User

  • Change a user's email address:

If you're an Admin user, you will be able to change the email addresses of any of the eDesk account users. To do this, simply follow the instructions below.
  1. Go to Settings → Company Settings.

  2. Then select Users.

  3. On the screen, you will see all the current users in the eDesk account as well as their login email address.

  4. To change a user's email address, simply click the three dots on the right and select Edit User.

  5. You can then change the email address displayed in the Email field and Save Changes.

Pro Tip: to find out more about adding users in eDesk, click here.

  • Change your own email address:
If you're an Admin user, you will not be able to change your own email address and you will need to contact the Support Team for assistance.

Contact us

  • You can contact us directly by emailing support@edesk.com.

  • Alternatively, you can log into eDesk, click on your avatar, and then selecting Contact Us from the menu. This will open up a Chat window where you can chat with a member of our Support team or leave them a message.

Further Readings

If you would like to find out how to reset your password, click here.

To learn how to delete an eDesk user account, click here.