eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.

This help file will guide you through all the steps to delete a user from your eDesk account. 

Before you start

  • You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
  • The eDesk account Admin is the only agent who can permanently delete a user account.

01 Deleting a User

To get started, go to Settings → Company Settings → Users. 
Then select the 3 dots next to the user you wish to delete.

From here you can choose to Deactivate or Delete this user. 

As per GDPR guidelines, upon deletion of a user account, all associated data related to that user will be permanently erased.

Further Information


For complete account deletion, send us an email and we will remove the account and all the data related to it.

For more information on our cancellation process, please see the Fees & Invoicing section of our Terms and Conditions.