For the majority of use cases, connecting your Gmail to eDesk can be done using OAuth. To find out how to connect Gmail in 5 seconds, click here.

In some cases, you may prefer to connect your Gmail account to eDesk using customised mail forwarding. For example:

  • If you want to filter the emails forwarded to eDesk

  • If you want to mark as read, delete or archive the copy of the email in Gmail once sent to eDesk.


This guide will walk you through how to forward emails from Gmail to eDesk.

Before you start

 
  • You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
 
  • You'll need a Gmail account. To find out how to create one, click here.
     
  • If your Gmail account is already connected to eDesk and you want to change to mail forwarding, you will need to contact our support team by emailing support@edesk.com or by logging into your eDesk account and starting a chat.
 

01 Find your unique eDesk email address

  1. Go to the App Store and, in the Support Email & Comms section, click on the Gmail tile.

  2. Enter your support email.

  3. You will then see your unique eDesk email address.

Next, follow the instructions on screen or below.

​​​​​​​02 Add a forwarding address to your Gmail

1. Log into your Gmail account.
2. Select the Settings cogwheel on the top right-hand side of the screen and click See all settings.

3. After that select the Forwarding and POP/IMAP tab and click on Add a forwarding address.

4. If you want to forward to eDesk, copy your unique eDesk email address and paste the it into the field in Gmail. Then click Next. 
5. You will then see another pop up stating A confirmation code has been sent to xxx@xxx.com to verify permission.
6. If you have added an eDesk address, you will receive an email from Google in eDesk with a confirmation code. 
7. Copy the confirmation code displayed on-screen and paste it into the highlighted field in Gmail. Click Verify.

8. Once this is done, select to Forward a copy of incoming mail to and select the eDesk email address from the dropdown.
9. There is also an option to select what happens the ticket inside Gmail after it has been forwarded to the address.


10. Once you setup your Mail forwarding with Gmail, click on Save Changes at the bottom of the screen.

If you have one generic email address for all messages and don't want every single message to forward to eDesk, you can set up Filters inside Gmail. To find out more about this, click here.

Note: if you're experiencing issues with Gmail forwarding at any stage, you can consult this Troubleshooting help guide.

Further Readings

 

If you would like to find out more about Mail Forwarding with eDesk, click here.

If you would be interested in learning more about Outlook Forwarding with eDesk, click here.