01 Adding a Forwarding Address

Click the 'Settings' icon → select 'Settings' → select the 'Forwarding and POP/IMAP' tab → select 'Add a forwarding address'

A pop up will appear

Paste the forwarding address into the field

Click Add → Proceed

You will then see another pop up stating 'A confirmation code has been sent to xxx@xxx.com to verify permission'

  • If you have added an eDesk address, you will receive an email from Google in eDesk with a confirmation code

Copy the confirmation code and paste it into the highlighted field in Gmail 

Once this is done, select to 'Forward a copy of incoming mail to' and select the address from the dropdown

There is also an option to select what happens the ticket inside Gmail after it has been forwarded to the address


If you have one generic email address for all messages and don't want every single message to forward to eDesk, you can set up Filters inside Gmail


02 Creating a Filter

Click the 'Settings' icon → select 'Settings' → select the 'Filters and Blocked Addresses' tab → Create a new filter

Enter the details of the emails you would like to 'catch'

In the above example:

  • Any email that has @shopify.com in the From address AND has the word 'Order' in the subject will match your filter

Click 'Create filter'

A pop up will appear to select what happens to the messages that match the filter

This will allow you to forward only certain messages to eDesk