Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
