Learn how well your Chatbots are serving your customers with eDesk's handy CSAT (customer satisfaction survey) feature, which automatically asks…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks. This help file will…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
For peace of mind, eDesk enables you to check how your Feedback requests appear to your customers. This help file will guide you through previewing…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
This support article will guide you on the next steps that are required to set up your Amazon mailbox so you'll be able to send and receive messages…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
