Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
Learn how well your Chatbots are serving your customers with eDesk's handy CSAT (customer satisfaction survey) feature, which automatically asks…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
eDesk Feedback will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
