What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce. 

This video will show you how eDesk simplifies customer support processes for online eCommerce sellers
 

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Never heard of eDesk? Start here!

Connecting a channel with eDesk

Responding to your customer

eDesk Mailbox Tour

Assigning tickets in eDesk

Managing ticket statuses

Adding internal notes and mentioning teammates