In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.

The ticket view will gather all of your customer's information as well as powerful tools to help your Team collaborate efficiently and provide next-level support! 

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Responding to your customer

Assigning tickets in eDesk

Adding internal notes and mentioning teammates

Managing ticket statuses

Favouriting tickets

Deleting tickets

Snoozing tickets

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