Speak to customers in their own language quickly and easily

Please note auto translate is available on the Unlimited Plus pack only

01 Configure

  • Settings General Settings Account Profile Preferences General
  • Set the language for the user account interface under ‘Preferred language’ - All messages will be translated into your preferred language by default

  • If you speak more than one language, go to Mailbox (next tab) ‘Languages I understand’
  • Messages in the selected languages will not be automatically translated into your preferred language 

  • Remember to hit ‘Save changes’ after any adjustment

02 Activate

  • International messages will be automatically tagged to show the language  

  • Send reply as normal
  • A pop up will appear with the option to translate the message into the customer’s language

  • To view a message in its original language, click the globe icon to deactivate auto-translation