Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!