Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also autorespond to customer messages…
Find the email you have linked to your BigCommerce account to receive different notifications to assist in forward to eDesk. Log into your…
Connecting Shopify allows messages and order information to be pulled into eDesk 01 Selecting Shopify Settings → Channels → Add…
Snippets help you provide faster and more personal responses You can create your own custom Snippets, which serve as mini-templates to help…
Accelerate your response time by creating your own one-click responses, using customized AI templates and the magic button. 01 What are customizable…
Welcome to eDesk, the future of eCommerce customer support. This is a quick guide to new eDesk customers familiarise themselves with the…
Facebook is a popular way for customers to contact brands with pre and post-sales queries. We understand the importance of delivering an easy…
Instead of having customer communication all over the place - customer messages scattered across separate inboxes and message centers, without…
So you’ve mastered the art of price management and now you’re ready to ramp up your customer support capabilities? We like your style! If…
