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Templates

Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also autorespond to customer messages…

✎ BigCommerce Emails

Find the email you have linked to your BigCommerce account to receive different notifications to assist in forward to eDesk. Log into your…

Shopify

Connecting Shopify allows messages and order information to be pulled into eDesk 01  Selecting Shopify Settings → Channels → Add…

Snippets

Snippets help you provide faster and more personal responses You can create your own custom Snippets, which serve as mini-templates to help…

✚ AI Templates

Accelerate your response time by creating your own one-click responses, using customized AI templates and the magic button. 01 What are customizable…

Helpdesk → eDesk Video

eDesk mailbox tour

Welcome to eDesk, the future of eCommerce customer support. This is a quick guide to new eDesk customers familiarise themselves with the…

Facebook

Facebook is a popular way for customers to contact brands with pre and post-sales queries. We understand the importance of delivering an easy…

The 5 step guide to setting up your eDesk Mailbox

Instead of having customer communication all over the place - customer messages scattered across separate inboxes and message centers, without…

Trialing eDesk via Repricer

So you’ve mastered the art of price management and now you’re ready to ramp up your customer support capabilities? We like your style! If…

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