eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
eCommerce has accelerated massively over the last year. As shopping habits have been forced online, new habits have formed, and this trend shows…
Grow your business and support international markets in any language with eDesk’s Auto-translation feature. This help file will explain…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
Marjane opened Morocco’s first hypermarket in 1990 in Bouregreg Rabat-Salé. Over 30 years, it has expanded to 130 stores across 30 cities,…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
AI Translation enables your business to expand into new countries without mastering or even knowing the language - allowing you to gain your…
