In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Watch this video and find out how you and your Team can save time with eDesk through automation!
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Auto-Replies are a type of auto-responder in which eDesk replies automatically to customer messages that arrive after your office has closed…
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
