The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Grow your business and support international markets in any language with eDesk’s Auto-translation feature. This help file will explain…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Sit back and let eDesk's Feedback feature automatically gather feedback from your eBay customers. All you have to do is set it up. We'll show…
Sit back and let eDesk's Feedback feature automatically gather feedback from your Amazon customers. All you have to do is set it up. We'll…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…
Mirakl a popular platform helping you launch and manage a marketplace on your e-commerce website. Connecting your Mirakl account will allow…
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
eDesk’s Auto-translation tool allows you to go global and support your customers in multiple languages. Read on to find out how it works. This…
The Amazon Request Feedback Now feature allows you to automatically request feedback at any point during the conversation with a customer straight…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve This help file will guide…
