eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
Grow your business and support international markets in any language with eDesk’s Auto-translation feature. This help file will explain…
AI Translation enables your business to expand into new countries without mastering or even knowing the language - allowing you to gain your…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
The eDesk Mailbox is highly configurable and easy to set up to suit your requirements. This help file will guide you through the different…
eDesk is the only eCommerce-focused helpdesk and therefore offers a number of extra Add-Ons to help you deliver an even better customer experience. This…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
Welcome to eDesk, the future of eCommerce Customer Support! The eDesk Mailbox is where you'll view, organize, and respond to messages that arrive…
