Speak to customers in their own language quickly and easily Please note auto translate is available on the Unlimited Plus pack only 01…
Creating and customising Feedback Rules means you only request feedback from the buyers who are most likely to leave feedback. Important…
Set up CSat to request feedback from customers after their support ticket has been resolved Once a ticket has been resolved by an agent, a message…
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If you have moved to eDesk from ReplyManager, you now have access to a lot more marketplaces and features that ReplyManager did not support. Co
What is the Knowledge Base? The Knowledge Base allows you to publish a library of reliable help articles to your website that enables your…
