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Adding new users

Enable better team collaboration by creating user accounts for your team The account admin must create the first user Users with specific…

Templates

Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also autorespond to customer messages…

Using Message Rules to route and auto-assign tickets

Automate your workflow and keep your inbox tidy by creating Message Rules that will automatically trigger actions on your eDesk tickets.

How Auto-Translation works

Speak to customers in their own language quickly and easily Please note auto translate is available on the Unlimited Plus pack only 01…

Let customers know your team is out-of-office with Autoreply and OOO templates

Create templates for eDesk to use when autoresponding to your customers outside office hours or during holidays.

Installing eDesk Chat and Contact forms on your website

Engage your website visitors with a smooth live chat experience using the eDesk Chat add-on, and create contact forms that allow them to get…

Using Rule-only templates to automate customer support

Take the pressure off your teams and let eDesk’s Rule-only templates automatically handle the commonly-asked questions from your customers.

Feedback Rules and Messages

Creating and customising Feedback Rules means you only request feedback from the buyers who are most likely to leave feedback.  Important…

How the eDesk Knowledge Base works

What is the Knowledge Base? The Knowledge Base allows you to publish a library of reliable help articles to your website that enables your…

Using Manual Usage templates to send prewritten messages to your customers

Help your teams respond to customers quickly, by creating ready-to-go templates that they can select and send.

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Call: +353 1 683 2183
Email: support@edesk.com