eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…
eDesk's new generation AI Translation enables your business to expand into new geographies without mastering or even knowing the language - allowing…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Create a Manual Usage Template to help your teams respond to customers quickly.
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Grow your business and support international markets in any language with eDesk’s Auto-translation feature. This help file will explain…
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
Create a Rule-Only Template take the pressure off your teams and let eDesk automatically handle the commonly-asked questions from your customers. This…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
