Deliver multi-language support with AI Translation

Auto-translation for Live Chat

Using Customer Satisfaction Survey (CSAT)

Feedback Rules for Amazon

Using Profiles to set up AI personalities for your Chatbots and Smart reply

Feedback Rules for eBay

Introducing AI Smart Reply (with Profiles)

Using Manual-Usage Templates in eDesk

Introducing AI Smart Reply: your Support team’s new best friend!

Using Message Rules in eDesk

Glossary of Industry Terms

Cloning a Knowledge Base

Feedback Dashboard

Subscription Plans

Configuring your eDesk Mailbox