This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using eDesk.
Before you start
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FBA is the abbreviation for Fulfilled by Amazon. This means that Amazon store and deliver the product to the customer on behalf of the merchant.
FBA is the abbreviation for Fulfilled by Marchant. This means that the merchant stores, packs, and ships the order to the customer when the order is placed.
Where an FBM seller qualifies for Amazon Prime Shipping - many sellers ask if it is possible to reprice only against seller-fulfilled prime sellers but this is not possible as Amazon do not share this information through their API
FBA (Seller) Fees
Amazon charge merchants who use their fulfillment service fees for warehouse storage and delivery. Amazon also charges a % of the sale price on all products for all merchants.
SKU is the abbreviation for “Stock Keeping Unit”. In general terms, customers will just be referring to a product in general.
ASIN is the abbreviation for “Amazon Standard Identification Number.” This a 10 digit unique identifier for a product on Amazon marketplaces.
Each Amazon seller has a unique merchant ID. Clients can use a rival seller’s merchant ID to compete against them in a specific way when they make their own custom Repricer.
This is a merchant’s seller account on Amazon, from which they manage their account.
Value-added tax - sales tax in UK/IRL - usually just called ‘Sales Tax’ by USA customers.
PII is the abbreviation for "Personally Identifiable Information". It relates to information that, when used alone or with other relevant data, can identify an individual.
CSV is the abbreviation for "Comma Separated Values". It is a simple file format used to store tabular data, such as a spreadsheet or database.
New, Used-Like New, Used-Very Good, Used-Good, Used-Acceptable, Refurbished, Collectible
These would be the item conditions on eBay.
New, Renewed, Rental, Used-Like New or Open Box, Used-Very Good, Used-Good, Used-Acceptable
These would be the item conditions on Amazon.
Webhooks are automated messages sent from apps when something happens. They have a message—or payload—and are sent to a unique URL—essentially the app's phone number or address.
AI is the abbreviation for Artificial Intelligence. It is the ability of a computer or a robot controlled by a computer to do tasks that are usually done by humans because they require human intelligence and discernment.
HTML is the abbreviation for Hypertext Markup Language. It is the standard markup language for documents designed to be displayed in a web browser.
SLA is the abbreviation for Service-Level Agreement. It defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, and the remedies or penalties, if any, should the agreed-on service levels not be achieved.
CC is the abbreviation for Carbon Copy. Filling the CC field allows you to send a copy of the same email to other recipients.
BCC is the abbreviation for Blind Carbon Copy. Filling the BCC field allows you to send a copy of the same email to other recipients without them knowing about it.
IMAP is the abbreviation for Internet Message Access Protocol. It is a method of accessing and storing mail on a mail server.
SMTP is the abbreviation for Simple Mail Transfer Protocol. It is an application that is used to send, receive, and relay outgoing emails between senders and receivers.
VCS is the abbreviation for VAT Calculation Service. To find out more about Amazon VCS, click here.